FAQs
General
Bundlee is the UK's first baby and kids' clothing rental subscription - think of us as the wardrobe which grows with your little one!
Simply rent sets of clothes and accessories, and when your little one outgrows them or the seasons change, magically Swap them for the next size up or a seasonal refresh ✨
No more storage nightmares or wondering what to do with those barely-worn outfits!
It's practical parenting that's kind to the planet and your purse too!
Renting with Bundlee is as easy as 1-2-3! Here's how our rental magic happens ✨:
Rent. Create a Plan that fits your family's unique needs. You can either pick your favourite styles from our wardrobe of premium brands on the Personalised Plan or let us curate a wardrobe for your little one on the Capsule Plan - on both Plans you'll receive 15 pieces at a time. We'll deliver your bundlee straight to your door on a date that suits you. Enjoy your rentals worry-free with the Rental Insurance that comes included in your Plan.
Return. When those little arms and legs start poking out of sleeves and trousers (happens overnight, we know!), simply Swap the outgrown clothes for the next size up. You can also Swap for a seasonal refresh as the weather changes or for a holiday wardrobe. Returning your rentals is easy with our free returns and reusable packaging. Simply pop your rentals back at a convenient Post Office... we also offer free home collections to make life even easier!
Renew. Ready for your next bundlee? In just a few days your next bundlee will arrive with your new selection of styles. All clothes are professionally cleaned and sanitised, arriving sealed with our Cleanliness Guarantee.
No more mountains of outgrown clothes taking over your home - just a practical, planet-friendly wardrobe solution that grows with your little one... plus the clothes are SO cute too!
A Bundlee membership is a parenting win-win-win! You'll save space and money whilst helping to protect the planet for your little one's future! All whilst having the coolest wardrobe that grows with your little one.
Save the planet
Did you know little ones outgrow 9 clothing sizes in just 4 years? That's a lot of barely-worn clothes! Our circular rental model reduces clothing waste in a big way and saves 86% of CO2e emissions and 96% of water usage compared to buying clothes new. Every piece you rent is helping to create a better future for little ones to grow into 💚
Save space
Imagine a home without mountains of outgrown clothes stuffed in drawers and under beds! We'll help you to create breathing space in your sanctuary. With your Bundlee membership you can easily return outgrown styles, Swapping as they grow and as the seasons change.
Save money
Amazing style for a fraction of the price... yes please! Your monthly membership makes budgeting easy, with Plans starting from just £24 per month. Rental Insurance comes in your Plan, which covers life's messy moments - so you never need to worry about the stains and spills that come with everyday life and there's no surprise charges. Let's take a Mini Rodini jumper (oh how we love them!), usually at £50 to buy new, you could rent a jumper plus 14 other styles in your Personalised Plan for just £45 per month! That's a whole wardrobe for the same price as buying just 1 piece. Wow!
This is surprisingly affordable sustainability! Get premium clothes at a fraction of the price with your Bundlee Plan.
The Capsule Plan is just £24 per month. As a Capsule Plan member, you'll have a wardrobe of elevated essentials curated for your little one, made from soft Oeko-Tex cotton. Saving around £800 per year.
The Personalised Plan is from just £45 per month. You'll save over 70% on clothes from your favourite brands. Rent styles from Mini Rodini, MORI and more from just £3 per month per piece. On average Personalised Plan members save over £1,500 per year! It's the smartest way to save, without ever compromising on quality for your little one.
All Plans include Rental Insurance (because we know life can get messy!) plus free deliveries, free returns and free Swaps. No hidden costs, no nasty surprises - just predictable monthly payments that make budgeting a breeze.
Bundlee keeps pace with little ones as they grow.
We are super flexible! There's no time limits on Swaps, so you can Swap whenever your little one is ready for the next size up or a seasonal refresh. On average, families tend to keep each bundlee for around 3 months.
We also offer Partial Swaps if they outgrow some pieces faster than others.
For clothing sizes 12 months and up, although it may take longer for your little one to outgrow the clothes, we recommend refreshing your bundlee for a new seasonal selection in the same size every 3 months.
Ready for a Swap? Head to your Customer Account and click 'Swap bundlee'.
Bundlee keeps pace with little ones as they grow. We are super flexible! There's no time limits on Swaps, so you can Swap whenever your little one is ready for the next size up or a seasonal refresh.
If your little one has been in the same size for a while, how about making a seasonal refresh? You can do this as a full Swap or a Partial Swap in the same size.
Ready for a seasonal refresh? Head to your Customer Account and click 'Swap bundlee'.
For clothing sizes 12 months and up, although it may take longer for your little one to outgrow the clothes, we recommend refreshing your bundlee for a new seasonal selection in the same size every 3 months.
Yes! Your bundlee is delivered through Royal Mail's tracked service and you will receive text and email updates when your bundlee is on its way. When it's close to arriving, you'll also be able to see the expected time of delivery.
Little ones outgrow 9 sizes in their first 4 years! Doesn't it make so much more sense to rent rather than buy clothes that'd be quickly outgrown?
You can rent clothes from 0 - 4 years.
The Capsule Plan is available from 0 - 2 years, starting with size 0 - 3 months and going up to 18 - 24 months.
The Personalised Plan is available from 0 - 4 years, starting with size 0 - 3 months and going up to 3 - 4 years.
We recommend hand sewing name tags onto clothes, please carefully remove these before making your rental returns.
Rental Insurance is included in your Bundlee Plan, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!).
We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.
The Rental Insurance does not cover loss of items, for this we ask you to pay a fee that's less than the RRP of the item to cover the loss.
Clothes
On the Personalised Plan you can pick your favourite pieces to rent from our range of premium brand partners: 1+ in the family, ARKET, Bobo Choses, The Bonnie Mob, Bundlee Originals, Clarks, Konges Sloejd, LIEWOOD, Mini Rodini, MORI, Patagonia, Roarsome, Soft Gallery, Stella McCartney and Vivobarefoot.
We curate styles to make the modern parent smile! Our collection of premium styles are fun and imaginative to inspire your little one as they play and explore the world around them 💚
We offer family favourites like MORI zip-up sleepsuits and cult-classic Mini Rodini jumpers that our members are obsessed with! Our collection includes Scandi styles from Mini Rodini, Konges Sloejd and LIEWOOD, and Spanish designs from Bobo Choses and 1+ in the family... it's very rare to get these all in one place! Find modern elevated everyday styles from ARKET and MORI. Plus you can pick Stella McCartney for little fashionistas and Patagonia and Roarsome for mini explorers. And they can take their first steps in Vivobarefoot and Clarks - because those little feet deserve the best start! 💜
On the Capsule Plan, your set will be curated from our brand of elevated essentials, Bundlee Originals. Bundlee Originals are made from soft Oeko-Tex cotton (which is free from any harmful chemicals) in colours and simple prints that are easy to mix-and-match.
Little ones outgrow 9 sizes in their first 4 years! Doesn't it make so much more sense to rent rather than buy clothes that'd be quickly outgrown?
You can rent clothes from 0 - 4 years.
The Capsule Plan is available from 0 - 2 years, starting with size 0 - 3 months and going up to 18 - 24 months.
The Personalised Plan is available from 0 - 4 years, starting with size 0 - 3 months and going up to 3 - 4 years.
Our brands mirror Bundlee's sustainable values and ethics. We partner directly with brands to bring you the best new season styles, with new product arriving every few weeks in the Personalised Plan. New goodies to discover - how exciting! ✨
We're proud to be partnered with 1+ in the family, ARKET, Bobo Choses, The Bonnie Mob, Bundlee Originals, Clarks, Konges Sloejd, LIEWOOD, Mini Rodini, MORI, Patagonia, Roarsome, Soft Gallery, Stella McCartney, Vivobarefoot. We've picked these brands because of their modern designs, quality materials, sustainability efforts and the feel and comfort when little ones wear them (because we all know how picky those tiny fashion critics can be!)
We've also created our own clothing collection, Bundlee Originals, developed by our expert team. Bundlee Originals is a collection of modern classics, to make style simple. The colours and prints are super easy to mix and match. Made from Oeko-Tex cotton, these pieces are soft yet durable, and we work with ethical factories.
Our Bundlee Originals range was awarded Gold for Best Eco Baby Collection at the Junior Design Awards - not that we're showing off or anything 😉 You can find Bundlee Originals in both the Capsule Plan and Personalised Plan.
Capsule Plan
Curated essentials, chosen by experts.
Your capsule bundlee will include 15 pieces from our Bundlee Originals range which was awarded Gold at the Junior Design Awards. Bundlee Originals is a collection of modern classics, which are super easy to mix and match. Capsules include sleepwear, babygrows, bodysuits, joggers, cardigans and more.
Each capsule is different, based on your little one's needs and the season. Answer a few quick questions and we’ll curate a Capsule Plan for your little one.
Personalised Plan
Premium brands, picked by you.
Pick 15 of your favourite pieces from premium brands including MORI, Mini Rodini, ARKET, Stella McCartney, LIEWOOD, Bobo Choses, The Bonnie Mob, Patagonia, Konges Sloejd, Clarks, Vivobarefoot and Bundlee Originals. From babygrows and knitwear, to dungarees and dresses, swimwear to shoes, outerwear to occasionwear, we have pieces to suit your style on the Personalised Plan.
Your Plan includes a Cleanliness Guarantee, because we are certain clothes will be as clean-as-can-be when they arrive at your home 🫧
Our B-Corp Certified eco-laundry facility uses innovative technology to professionally clean clothes, removing stains, killing germs and fully disinfecting clothes to European standards in the process. Our innovative Ozone sanitisation method actually makes clothes cleaner than any you could find in the shops!
No! Our eco-laundry facility professionally cleans and Ozone sanitises the clothes between rentals, making them safe and clean to dress your little one in as soon as they arrive.
However if you like to use special products and detergents for your little one's clothes please feel free to wash them before use.
Yes! At our eco-laundry facility we professionally clean and sanitise the clothes between rentals, making them as clean-as-can-be to dress your little one in as soon as they arrive. Our innovative Ozone sanitisation method actually makes clothes cleaner than any you could find in the shops!
However if you like to use special products and detergents for your baby's clothes please feel free to wash them before use.
Our Bundlee Originals collection is made from soft Oeko-Tex certified cotton, which means they are free from any harmful chemicals. We also only use nickel free poppers, so you can be confident that the clothes are as safe as they are soft.
Our partner brands use materials that are kind to baby’s skin like organic cotton, bamboo and lyocell. In the Personalised Plan, take a peek at the style notes to discover what your favourite styles are made from.
We have lots of renting families who use reusable nappies. If you are too, here’s how to get clothes that fit comfortably:
Capsule Plan: Fill out the quick questionnaire and let us know you plan to use cloth nappies, we'll then curate the clothes in your bundlee to comfortably fit over reusable nappies.
Personalised Plan: The Bonnie Mob, Mini Rodini, 1+ In the Family, Bobo Choses and Bundlee Originals styles are roomier and fit comfortably over cloth nappies.
We want to give clothes a new lease of life! We have a very strict quality control, so when a clothing piece reaches the end of it’s rental life with us, maybe because of a minute stain or a small tear, we donate it. We are partnered with the amazing charity Little Village, to give a helping hand to families in need. Previously we have also donated clothes to Ukrainian refugees.
Clothes that are not in a donatable condition are recycled. We are proud to send zero clothing waste to landfill.
Care & hygiene
Your plan includes a Cleanliness Guarantee, because we are certain clothes will be as clean-as-can-be when they arrive at your home.
Our B-Corp Certified eco-laundry facility uses innovative technology to professionally clean clothes, removing stains, killing germs and fully disinfecting clothes to European standards in the process. Our innovative Ozone sanitisation method actually makes clothes cleaner than any you could find in the shops!
Yes! Our eco-laundry facility uses innovative technology to professionally clean clothes, removing stains, killing germs and fully disinfecting clothes to European standards in the process. Our innovative Ozone sanitisation method actually makes clothes cleaner than any you could find in the shops!
Loved clothes last! By following these simple guidelines you'll help us keep clothes in circulation for longer 💚:
- Pre-treat any stains with a little bit of neat liquid detergent before washing
- Wash at 30 degrees
- Avoid using a tumble dryer if possible
- If you find a small tear, please stop wearing this item, to stop the tear from growing
Stain? Don't worry, your Rental Insurance covers messy moments! We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains. If we can't, we'll either donate or recycle the piece depending on its condition.
Thank you for helping us extend the life of quality clothes 🫶
Rental insurance is included in your Bundlee Plan, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!).
We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.
Don't worry! Please email us at [email protected] with the subject 'Lost', so that we can resolve this.
Clothes may have previously been rented by homes with allergens. However, all clothes are professionally cleaned and Ozone sanitised in between rentals.
If your child has an allergy, please email us ([email protected]) before joining, so we can discuss your best options.
Delivery & returns
Yes! Preordering is a great way to get prepared if you're currently expecting or want to be ready for the next size up.
Pick your Plan, then choose your preferred delivery date. On the Capsule Plan, you can preorder up to 6 months in advance. On the Personalised Plan, you can preorder up to 1 month in advance.
Thank you for joining! Your first bundlee is expected to arrive by your selected delivery date. We deliver your bundlee through Royal Mail's 48hr delivery service. You will receive text and email notifications to let you know when your bundlee is on its way and track its delivery.
Your bundlee will be delivered safely to you by Royal Mail.
If you are not in when Royal Mail attempts to deliver your bundlee, they will leave you a card letting you know whether they safely left your bundlee with a neighbour, or whether to collect it from your local delivery office or organise a redelivery.
Bundlee’s here to keep pace with little ones as they grow. Whenever you are ready for the next size up or a seasonal refresh, request to Swap your bundlee in your Customer Account. Then return your current bundlee in the reusable packaging with its free returns label.
If you have lost the label, you can generate a new free returns label here.
If you have lost the reusable packaging you can use any normal mailing bag.
Bundlee’s here to keep pace with little ones as they grow. Whenever you are ready for the next size up or a seasonal refresh, request to Swap your bundlee in your Customer Account. Then return your current bundlee:
- Pop your rentals back in the reusable packaging with its free returns label.
- If you have lost the label, you can generate a new free returns label here.
- If you have lost the reusable packaging you can use any normal mailing bag.
- Drop your rental returns off at any Post Office or book a free home Collection.
You can update your delivery address easily. Pop over to your Customer Account, select addresses and then update your delivery address.
If you are currently making a Swap or about to get your first bundlee, our team might have already started to prepare your delivery. So please also email us [email protected] with your new address, so we can make sure your bundlee is safely delivered to your door.
Bundlee keeps pace with little ones as they grow. With no time limits, you can Swap your bundlee at the rate of growth of your little one.
Keep the clothes for as short or as long as you need them. Just Swap Customer Account your outgrown bundlee when you are ready for the next size.
If you have lost the free returns label, you can generate a new free returns label here. Royal Mail will send you a new label to print or you can show the QR code on your phone at the Post Office and they will print the label for you.
No worries! If you have lost the reusable packaging you can use any normal mailing bag.
Take a look in your Customer Account, under your Plan you should be able to scroll through the list of pieces you're renting.
Alternatively, search 'Bundlee' in your emails to find your most recent email confirmation which has a list of the pieces you are renting.
Swapping
Bundlee’s here to keep pace with little ones as they grow. Whenever you are ready for the next size up or a seasonal refresh, request to Swap your bundlee in your Customer Account.
You will then be emailed the instructions to complete your Swap, including:
Returning your current bundlee:
- Pop your rentals back in the reusable packaging with its free returns label.
- If you have lost the label, you can generate a new free returns label here.
- If you have lost the reusable packaging you can use any normal mailing bag.
- Drop your rental returns off at any Post Office or book a free home Collection.
Selecting your next bundlee:
- Capsule Plan - when requesting your Swap you'll have selected your next capsule bundlee. You'll have the option to select the gender, size and whether we should curate your set to fit reusable nappies. It is easy to Swap between capsules, for example you can start on a Unisex 0 - 3 months capsule, before Swapping to a Girls 3 - 6 months capsule in the future.
- Personalised Plan - you'll pick your next bundlee from our selection of premium clothes and accessories, choosing your 15 favourite pieces.
Once you have returned your previous bundlee and picked your next, your new bundlee will arrive in just a few days - filled with your fresh picks ready to enjoy ✨
If you're on the Personalised Plan... yes!
Partial Swaps are great if your little one has outgrown some pieces before others, or you'd like to refresh part of their rented wardrobe with more seasonally appropriate styles.
You can do a Partial Swap for 3 or more pieces 😊
First select ‘Swap bundlee’ on your Customer Account (if you haven’t already)
When selecting your Swap, scroll to the very end of our Top Picks category and select the 'Placeholder' product (see below for what this looks like)
Add the same number of Placeholders to your bundlee as the number of pieces you're continuing to rent for now (e.g. 5 Placeholders)
You're then free to continue picking the other pieces you'd like to rent next and place your order at the checkout
Reply to your order confirmation email with the name or photos of the pieces you’re keeping hold of for your next rental period, so that we know not to expect these back for now.
Then when you've made your return, we'll post out your Partial Swap 🎉
Here's what the Placeholder product looks like:
Partial Swaps on the Personalised Plan are great if your little one has outgrown some pieces before others, or you'd like to refresh part of their rented wardrobe with more seasonally appropriate styles.
You can do a Partial Swap for 3 or more pieces 😊
First select ‘Swap bundlee’ on your Customer Account (if you haven’t already)
When selecting your Swap, scroll to the very end of our Top Picks category and select the 'Placeholder' product (see below for what this looks like)
Add the same number of Placeholders to your bundlee as the number of pieces you're continuing to rent for now (e.g. 5 Placeholders)
You're then free to continue picking the other pieces you'd like to rent next and place your order at the checkout
Reply to your order confirmation email with the name or photos of the pieces you’re keeping hold of for your next rental period, so that we know not to expect these back for now.
Then when you've made your return, we'll post out your Partial Swap 🎉
Here's what the Placeholder product looks like:
Subscriptions
Congratulations! Preordering is a great way to get prepared for your little one’s arrival.
Pick your plan, then choose your preferred delivery date. On the Capsule Plan, you can preorder up to 6 months in advance. Our most popular option is a Unisex Capsule in size 0 - 3 months. You can swap to girls or boys later if you like. Choose the delivery date for arrival 2 weeks before your baby's due date, so that you can feel super organised.
On the Personalised Plan, you can preorder up to 1 month in advance. Pick your favourite premium pieces, then pick the delivery date for arrival 2 weeks before your baby's due date, and spend those last couple of weeks with your feet up (that's all you'll want to be doing anyway!).
Your Bundlee Plan is billed on a monthly subscription.
You will make your first payment to cover your first month’s rental when you join. Your next monthly payment will be taken a month after you receive the clothes. Pop over to your Customer Account to see when you will next be billed.
This is surprisingly affordable sustainability, and the flat monthly fee makes budgeting simple. Your Plan includes Rental Insurance and free deliveries, free Swaps and free returns.
You can easily pause your monthly subscription up to 7 days prior to your next rental period.
Please pop us a message on [email protected] and let us know you would like to pause, and when you would like your Plan to restart (you can also let us know if you are unsure of the restart date) . Then follow the instructions to return your current bundlee with your free returns label.
You can easily cancel your monthly subscription up to 7 days prior to your next rental period.
Please select ‘Cancel plan’ in your Customer Account. Then return your current bundlee with your free returns label.
To be eligible for a refund, you must cancel your order and return the bundlee unworn and unmarked in its original good condition to Bundlee within 14 days of receiving it.
Please select ‘Cancel plan’ in your Customer Account. Then return your current bundlee with your free returns label. Then email [email protected] with the subject ‘Refund’.
If you return your bundlee in the correct condition within the 14 day period, you will be refunded within 14 days of Bundlee receiving your returned bundlee.
Get support
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